Click on the frequently asked questions below to view answers. If your question remains unanswered please contact us here.


We currently take payment through Visa, Mastercard or PayPal. We also accept Afterpay.

Prices are displayed and charged in AUD.

No. You should always use the color chart when choosing item colors. Due to monitor differences, lighting the editing the colors of items in the model pictures can vary. Always refer to the color chart to choose the color you desire.

Only one code can be applied at checkout.

We ship out the same day or the next day for in stock items. Orders are processed and packaged quickly and promptly. Once an order is placed, items can not be added afterwards. A separate order will need to be placed.

Ready to Ship: Products that are in stock and ready to ship same / next day. All baby 'ready to wear' products are Ready to Ship.

Made to Order: Products that are made for you after you place your order are 'Made to Order'. Girls and Women's couture / dresses are Made to Order.


We are based in Sydney Australia. We ship from our Balmain office to Australia, the US and all over the world.

We ship by Auspost (including options for Express Post).

Australia = FREE standard shipping for orders over $100 AUD.

USA - FREE US shipping for orders over $100 USD.

UK - FREE UK shipping for orders over £75

We process and dispatch in stock products the same or next business day.

Standard shipping times vary by location:

  • Australia: typically 2-5 business days
  • USA - 5-9 business days
  • UK - 5-7 business days
  • Europe: typically 8-12 business days.
  • Rest of the world: Usually up to 14 business days.

We do offer Express delivery options for when you just need to get your hands on our products as fast as possible!

Within 2-3 days of your package being shipped, we'll send you a shipping notification with the tracking number.

You may receive multiple dispatch emails if your products are dispatched in multiple packages.

For orders within Australia, the sale price includes GST.

For customers ordering outside of Australia, In some cases, there may be customs duties, fees or VAT levied by your destination country. The recipient is responsible for these additional charges.

As these charges vary widely from country to country, we recommend contacting your local customs office for more information. Also, please note that customs clearance procedures can cause delays beyond our estimated estimated delivery times.

Cancellations, Returns and Exchanges

Once an order is placed it cannot be cancelled or refunded. Please contact us if any questions prior to making your purchase.

Please Note: If Before & Ever does agree to cancel / refund an order please note that a merchant fee may apply as we incur some fees that are not refundable to us when making a refund. Shipping charges will not be refunded for orders that have already been shipped.

We aim for you to love your Before & Ever product! However, if you do have a change of mind you are welcome to return it to us within 30 days of receiving your order in exchange for a store credit.

Store credit is in United States Dollars (USD) as that is the default currency of our store. When redeeming store credit if you are paying in a different currency your store credit will be converted to your currency at the time of purchase.

We are only able to offer a full refund if a garment is faulty - if this does occur please contact us within 2 weeks of receiving your parcel in Australia, or 4 weeks for International orders.

The product must be unworn, unwashed, and undamaged, with no stains, makeup, deodorant/perfume scents, pet hair or alterations. All tags must be remaining in place and the item needs to be returned with original packaging.

We do not take change of mind returns for custom or made to order products.

1. Please email support@beforeever.com with your order number and the items you'd like to return and we will forward you our return address.

2. Ship item back to us. Return shipping will be covered by the customer. We do not provide return label.

3.Once we have received your items you will be issued a store credit for the cost of those items, enabling you to repurchase any new products from our website. Please allow 3 business days for us to process the return / exchange and issue the credit.

1. Please contact us within 2 weeks of receiving your parcel in Australia, or 4 weeks for International orders. Please include clear images of the faulty item.

2. If the item is deemed faulty we will offer a replacement  (if we have a replacement in stock) , or refund once we have received the returned item.

3. Ship the item back to us. We will cover the shipping cost.

*Items must be returned to us within 21 days of invoice (purchase date)

We cannot process a return for a faulty garment if we do not get the opportunity to view and inspect the fault.

Please do not send anything back to us if we have not been made aware of the issue/ fault and discussed this with you. 

A store credit will be emailed to you for your original order amount (excluding postage) valid for 12 months. We will email you a unique code issued as a gift card to be entered upon checkout.

This code must then be applied at the checkout and the value of the card will be applied to your order. Please ensure this is applied before proceeding to confirm the order. 

Contact & Support

Please use our contact / support form here. If you are contacting us regarding an order please quote your order number which can be found in your order confirmation email.

Important: Our social media channels are not monitored by our support team so the only method for customer support is our contact / support form.

Please use the chat / message bubble at bottom right of your screen to ask your question. You can also use our contact form here.

No. We only provide support to customers who have purchased directly through Before & Ever.

Please contact us within 3 weeks of coming across any issues with your ordered product. You can submit a support request here.