Policies

RETURN POLICY


We aim for you to love your Before & Ever product! However, if you do have a change of mind you are welcome to return it to us within 30 days of receiving your order in exchange for a store credit. Store credit is in United States Dollars (USD)*.

We are only able to offer a full refund if a garment is faulty - if this does occur please contact us within 2 weeks of receiving your parcel in Australia, or 4 weeks for International orders.

The product must be unworn, unwashed, and undamaged, with no stains, makeup, deodorant/perfume scents, pet hair or alterations. All tags must be remaining in place and the item needs to be returned with original packaging.

Return shipping needs to be covered by the customer. We do not provide return labels.

To start a return, you can contact us at support@beforeever.com. The return address will be provided as part of the return process.

If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return may not be accepted.

You can always contact us for any return question at support@beforeever.com.

CANCELLATION POLICY

Generally it is not possible to cancel an order due to same / following day shipping as orders are processed, packaged and shipped most often the same day.

If we do receive your request to cancel an order or parts of an order before it is too late for us to do so then we will cancel the order as requested however there may be a small fee to cover any payment processing costs that are not refundable to us.

We will confirm any non-refundable payment processing costs prior to cancelling your order.

We do not accept cancellations for custom or made to order item orders.

LOST / MISSING DELIVERY POLICY

If you select delivery cover during checkout, then in the event that the delivery service fails to deliver your order in the delivery window and is then unable to resolve the failed delivery in a reasonable period of time, then we will send you a replacement product at our cost.

If you have not selected delivery cover during checkout, then in the event a delivery service (such as USPS) updates their tracking that a package has been delivered to the correct address however you log a ticket with us that you have not received the package, then we may elect not to replace the item. During investigation of such an event we may need you submit a complaint with the delivery service.

*If you purchased in a different currency then we use the St George Bank Currency Converter to convert the value to USD. If redeeming your store credit in another currency, then it is converted to your local currency at time of redemption.